All questions related to your profile and managing it

• How can I change my password? 422
• I play in several clubs, can I have a single login? 253
• I have a single account across several clubs, how do I choose which club to display? 205
• A family member wants to become a member, can I add them? 150
• How do I book for a family member? 21
• I've lost my password. How can I recover it? 242
• How do I change my profile photo and information? 22
• I have several accounts: how do I merge them into a single login? 16
• How do I change the site language? 23
• How do I set my personal access code? 17
• My data: download, leave the club, delete my account 33
• How do I become a club member online? 32

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 155
• Why are some cells pink on the board? 375
• How can I make a booking 946
• How can I book with a guest? 250
• How can I edit a booking? 204
• How can I delete a booking? 299
• All courts are occupied. Can I join the waiting list? 96
• What payment methods are available to me for a booking? 109
• How to create an open booking 56
• How to join an open match 36
• Where can I find the court access code (door code)? 18
• How do I withdraw from an open match? 19
• How do I view my booking history? 18
• How do I see the weekly schedule? 17
• How do I find and book at another club? 19

How do I register for a camp or a school?

• Sign up for a tennis lesson 102

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 18
• How do I pay for a booking with my wallet? 17
• How do I split the payment with my partner? 20
• How do I use my restaurant vouchers? 21
• How do I view and pay my invoices? 19
• How do I download my certificates? 34
• How do I send money from my wallet to another member? 24

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 19
• How do I join my club's WhatsApp groups? 22
• How do I take part in the Défi-Plugin (challenge tournament)? 22

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 22
• How do I turn on dark mode? 19
• How do I install the Plugin.ch mobile app? 19
• How do I choose the notifications I receive on my phone? 28
• Where can I find the messages sent by my club? 28

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 24
• The administration home page 24

• Manage access 50
• Manage membership cards 31
• Manage clubhouse 21
• Manage restaurant credit 15
• Manage email sending 22
• Manage invoicing 24
• Manage member groups 21
• Manage registrations 22
• Manage special days 19
• Manage offers 18
• Manage online payments 23
• Manage billing regions 14
• Manage the club manager 25
• Manage challenge tournaments 23
• Manage RFID validation 23
• Manage general settings 28
• Setting up the accounts (general ledger) 35
• Configure EBICS: connect Plugin.ch to your bank 20
• Gate access log 33
• Manage multiple buildings 23

• Create a new court 34
• Manage court groups 37
• Manage booking periods 41
• Manage court usage 34
• List, edit, or delete a court 27
• Manage sports 34
• Close courts 29

• Create a new season 31
• Edit or delete a season 28
• Open the winter season by copying last season 26
• Link a sport to a season 23

• Manage recurrence authorizations 29
• Manage restrictions 26
• Manage subscription type 41
• Create booking prices: per session or per season 18
• Check rates with the rate grid 28
• Manage non-member and pay-as-you-go deductions 34
• Booking without a subscription: the guest subscription 33

• Create an item 25
• Assign an item to a member 18
• Edit or delete an item 27
• Delete an item assigned to a member 29
• Import linked items from Excel 28

• Display the member list 38
• Create a new member 46
• View a member's detailed information 20
• Display a member's operational data 25
• Manage member subscriptions 28
• Import member data 24
• Print member cards 27
• Print and export the member list 24
• Charge an item to a member or a group 22
• Link a member to a group 30
• Edit and delete a member 18
• Search for a member 20
• Managing duplicates: merging two profiles 29
• Managing units to be deducted: personalised hours and non-members 29
• Manage Swiss Tennis licenses 28
• Topping up a member's wallet 32
• Find and reactivate a removed member 29
• Issue a certificate for a member 24
• Managing families 29
• Handling erasure requests (GDPR) 25

• Add a new sponsor 26
• Invoice sponsors 32
• Re-invoice sponsors 18

• Assign and remove a role 27
• Roles and access: create and edit a role 20

• Activating the Lessons module 28
• Creating lesson items 29
• Create, edit, and delete a lesson 23
• Manage lesson groups 25
• Manage lesson enrollments 28
• Prerequisite 37
• Invoice and reminder texts 24
• Teachers' schedule 21
• Grouped payments of registrations (basket) 27
• Change the rate of a registration 38
• Copy a lesson for the next season 33

• Complete management of equipment rental 29

• Find old invoice groups (archives) 34
• Invoice considerations and display 22
• Create invoices 28
• Send invoices by email 28
• Manage payment reminders 23
• Print invoices 26
• List and search invoices 22
• Edit and delete invoices 22
• Invoicing a membership fee or an item: what's the difference? 13
• Automatic reminders for e-mail invoices 28
• Keeping the accounts with the general ledger 17
• Manage family discounts 39
• Import accounts from Excel 30
• Carry an overpayment over to the next invoice 32
• Transit accounts for online payments 33
• How invoice dates are calculated 29
• Annuler une facture ou une ligne déjà comptabilisée 32

• List of bank payments 20
• Processing via bank files 29
• Process a manual payment 33

• Process installments 45

• Managing bookings in the schedule 63
• Configure and use open matches 25
• Manage the set times 14
• Create a promo code and use it 24
• Refund a fixed-hour session that was released and taken again 25
• Moving a booking and creating a recurrence in the schedule 26
• Creating and managing recurrences 22
• The weekly view and the all-sports view 22
• The cash journal and the history of a booking 27
• Manage cash register prices 23
• Offering items with a booking 25
• Deleted bookings and deletion records 33
• Replace a player on a fixed hour 29
• A fixed hour cannot be added: nothing is displayed 23

• Manage automatic emails 26
• Sending bulk emails 26
• Manage messages 31
• History of sent emails 17
• Writing an e-mail with the editor 25
• Birthday and inactive member e-mails 32

• Manage challenge tournaments 22

• Enable partner search 27

• The statistics dashboard 21
• Invoicing bookings from the statistics 30

• Access the program 32
• Booking by a member 46

• Creating and configuring a lesson 35
• Sign up for a tennis lesson 32
• Managing registrations (administrator) 29
• Managing groups and the schedule 31
• Tennis lesson invoicing 27
• Invoicing check and Youth and Sport export 24

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 23
• Adding and editing an employee 22
• Special cases: minor salary, young people, pensioners, LPP 22
• Running the monthly payroll 29
• Entering a compensated absence (army, maternity, illness, accident) 25
• The 13th salary and holidays for hourly employees 26
• Paying salaries and reconciling them with the bank 26
• Correcting an approved payslip 31
• Salary certificates and annual lists 20

You'll find all the questions about booking without an account

• How can I book if I don't have an account 865
• Where can I find available courts in my area? 132
• How can I edit/cancel my booking if I don't have an account? 150